Coaching Terms and Conditions

Format of Sessions one on one coaching

Coaching sessions are carried out via phone sessions. The length of each session is approximately 45 mins on average.

Payment Terms

Fees can be paid online via automatic direct debit via Stripe and will be direct debited each week or fortnight depending on coaching program. A 5% discount is applied for upfront payments in total. Should a client decide that they do not wish to continue with coaching and have made an up-front payment, all funds will be returned minus the cost of 1 session. It is the clients responsibility to advise Renae Tate coaching in writing if they do not wish to continue coaching

Promotional Codes:

Where codes are provided for one month free or a % off a course, these are to be used within the specified time frame and are to only be used once per person.  At the end of the free month, the monthly payment will be $47 USD per month and will continue until cancelled by emailing [email protected].. 30 days notice is required to cancel a subscription. 

Online Coaching Membership Programs

These programs will be billed up front based on the membership period. Once the membership period has finished, unless cancelled by you, it is assumed that you would like to continue your membership and as such payment will continue to be automatically deducted from your credit card until cancelled by the client. Cancellations need to be advised in writing by emailing renae@renaetate.com 

Dates and Times of Sessions

Renae’s goal and job is to get the very best results for you out of coaching. To do this it is imperative to keep the momentum and consistency going. Therefore, session times must be kept. Sessions may be re-scheduled by both parties as needs arise with a minimum of 24 hours notice. Sessions that have been missed with prior notice of 24 hours can be made up within the month otherwise the session is forfeited for that month. Continuous cancellation of sessions by a client could result in cancellation of all future sessions. In the event of continuous cancellation, the client will be notified by a member of the Renae Tate Coaching team that all future sessions have been cancelled.

Coaching Programs

I understand that the coaching services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counsellor or a medical professional. I agree that I will not hold Renae responsible for my mental wellbeing or results and this is solely my responsibility.

I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.

I understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.

I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and understand that results are not guaranteed.

I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype and other technology.

I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the coaching relationship contemplated by this agreement.

The coaching schedule will be arranged between Renae Tate and the client and can be booked up to 3 months in advance. Renae will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement. The number and frequency of coaching session will be agreed at the start of coaching between Renae and the client.

In return for the fees payable by the client (or by a third party on their behalf), Renae agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Renae to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

Additional Sessions

Renae and the client can agree to provide additional coaching sessions after completion of the initial agreed session(s) and/or program. These terms and conditions will apply to any additional sessions so provided and prices may vary as discussed and agreed by both parties.

Workshops, Events and Trainings

Renae Tate Coaching offers events and workshop registrations and various other programs and products and does not guarantee event dates. All event dates are subject to change due to logistical factors and attendance rates.

Privacy

All sessions and information provided by both parties in coaching sessions is highly confidential.